Professional Qualifications
Customer Service Skills
Training
- Contact UsView Certifications
- The cornerstone for Customer Service certifications.
Would you like us to send you information on this certification and be informed of any future updates and retirements?
Certification summary
Our Customer Service Training provides you, whether you are an existing or new to handling, selling to, or dealing with customers, the skills to deliver exceptional customer service.
Exams summary
To get a Customer Service certification you need to complete these three exams:
Customer Service (Videos)
Customer Service
Customer Service Fundamentals
A closer look...
This Training course will help you to appreciate the influence that the thinking styles and behaviors can have on team morale, organisational culture and the perception of external customers. Champions of customer service are conscious of their own personal impact, they can communicate company values through their own behaviors and take an assertive approach when dealing with customer interactions by focusing on common goals for a win-win outcome.
Career & Job Opportunities
Completing your Customer Service Training with us will allow you to apply for such jobs as:
- Contact Centre Manager;
- Customer Services Manager;
- Customer Service Advisor;
- Account Manager;
- Team Leader;
- Call Centre;
- Helpdesk;
- Switchboard;
As of January 2014, the average salary of a Customer Service Certified Professionals is between £42,236pa and £16,370pa, with more than 87% being offered a salary of more than £21,000pa.
Start the Customer Service Training with a trial
We are offering a trial of this course for free with no purchase necessary, just sign up below to instantly receive your login details.
We will work with you to ensure that you can find work in IT after completing your Customer Service Training
Working with JobcentrePlus and our Recruitment Partners across the UK, we will work with you to ensure that you can find work in IT (an not in any job) through job interviews and applications. We aim to get you in an IT job role on completion of your Customer Service Training. If you have no qualification or background in IT, we will provide you with the necessary training for the experience required. For existing Customer Service professionals, we can upgrade your qualifications and improve your career prospects. Do not allow your lack of experience or self-confidence deny you from a career in I.T - it is a lot easier (and enjoyable too) than most people think, once you learn the basics.
- ↘ Take on a new adventure with the Customer Service Training interactive video demos
- ↘ Contact us about our Customer Service student placement service
Promotions. Gain access to the Customer Service Training library for 10 days.
If your aim is employment/career advancements through IT training, see how you can achieve this together with your tutor.
91.0%
The three exams
The Cloud Computing Package is the latest generation in Cloud technology and as such there is no current retirement plan for its exams. Below is a breakdown of the chapters for this certification and how they are made up.
Customer Service (Videos)
This course is set out in the following chapters:
- Building Customer Loyalty
- Delighting Your Customers
- Building Web Relationships (Interview)
- Creating Customer Value
- Crown Your Customers (Interview)
Customer Service (Videos)
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction.
This series is presented using streaming video.
Interactive questions appear periodically during this video to engage the learner and reinforce key concepts. An index lists the key sections of the video, with the ability to select sections to play. Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed. A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
Try this course online, login via providing some basic student details below
Customer Service
This course is set out in the following chapters:
- Defining Service
- Communicating
- Fixing Problems
- Building a Department
Customer Service
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that includes useful tools for providing excellent customer service.
Here are the module chapters and the key topics that will be covered within the module:
- Chapter 1: Defining Service
- 1.1 - Understanding 'Customer ' and 'Service'
- 1.2 - Bringing the Customer Back
- 1.3 - Making the Mission a Priority
- 1.4 - Getting Everyone Involved
- 1.5 - Service from the Top Down
- 1.6 - Creating Service Standards
- 1.7 - Implementing Service Standards
- 1.8 - Customer Segments
- 1.9 - Segmenting Your Customers
- Chapter 2: Communicating
- 2.1 - Getting Your Message Across
- 2.2 - Using the Right Words
- 2.3 - Matching the Customer's Style
- 2.4 - Using Questions
- 2.5 - Dealing with Angry Customers
- 2.6 - Resolving Conflict
- 2.7 - Writing Letters to Customers
- 2.8 - Breaking Bad News in a Letter
- 2.9 - Giving Written Instructions
- 2.10 - Writing helpful Manuals
- Chapter 3: Fixing Problems
- 3.1 - Using Complaints
- 3.2 - Frequently Asked Questions
- 3.3 - Answering Employee Questions
- 3.4 - Finding What Customers Want
- 3.5 - Using Surveys
- 3.6 - Finding (the Real) Problems
- 3.7 - Finding Solutions
- Chapter 4: Building a Department
- 4.1 - Forming a Customer Service Organisation
- 4.2 - Building Teams
- 4.3 - Hiring Service Pros
- 4.4 - Motivating Service People
- 4.5 - Helping the Good Get Better
- 4.6 - Creating a Productive Environment
- 4.7 - Getting Help to Customer Service
- 4.8 - Good Service for Your Employees
- 4.9 - International Customer Service
Try this course online, login via providing some basic student details below
Customer Service Fundamentals
This course is set out in the following chapters:
- Framework for Success
- Customer Service Fundamentals
- Communication Methods
- Delighting Your Customers
- Handling Complaints
Customer Service Fundamentals
This training course is for anyone who provides service to customers or who works with others who provide service.
Inadequate customer service is the number one reason consumers stop patronising one company and take their business to another. This series illustrates the importance of providing quality service, and it provides specific guidelines for delivering service in-person, by phone, by e-mail, and through instant message. It also illustrates the popular CLEAR method of handling customer complaints.
Here are the module chapters and the key topics that will be covered within the module:
- Chapter 1: Framework for Success
- 1.1 - Course Introduction
- 1.2 - Who Are Your Customers?
- 1.3 - The Instant of Absolute Judgment
- 1.4 - Getting Everyone Involved
- Chapter 2: Customer Service Fundamentals
- 2.1 - Course Introduction
- 2.2 - Greeting Customers
- 2.3 - The Tone of Your Delivery
- 2.4 - Using the Right Words
- 2.5 - Matching the Customer's Style
- Chapter 3: Communication Methods
- 3.1 - Course Introduction
- 3.2 - Telephone
- 3.3 - E-mail
- 3.4 - Instant Messaging
- Chapter 4: Delighting Your Customers
- 4.1 - Delighting Your Customers
- Chapter 5: Handling Complaints
- 5.1 - Handling Complaints
Try this course online, login via providing some basic student details below
This course is suitable for...
School leavers
A fun and enjoyable way to build a fresh career
Teachers & IT professionals
A prestigious qualification which will distinguish you from the crowd of 21st century geeks
Anyone else...
Looking to start a healthy, rewarding & lucrative career in I.T
But is this course right for you?
Will it provide you with the skills that you need, or the career you'd like to explore? If you are not 100% sure that it's correct for you then we highly recommend that you experience our trial courses and assessments to get an accurate insight to the Customer Service certification. You can sign up for this below or use it to ask our lecturers some questions. You can also call us on 0800 622 69 69 and speak to one of our course advisers and they will help you choose the perfect certification tailored to your needs.
More Information
Request more info on the Customer Service Training
Exam tips and syllabus
Get the Customer Service Training syllabus aswell as helpful tips
What our students say
See what our students have to say about the Customer Service Training